Property Proprietors – We have the potential to gather personal particulars regarding your identity in the event that you invite our involvement for generating a market analysis or assessment of your real estate, or if you appoint us to act as your real estate agent for the management or sale of your property. In order to facilitate our real estate agency services, we will necessitate both your personal information and property specifics. Furthermore, property specifics might also be procured from external sources like government entities. If you opt not to provide your personal information, it could result in our inability to offer our services.
Purchasers and Lessees in Real Estate – If you go through the process of purchasing or leasing a property through our agency, express interest in doing so, or decide to subscribe for notifications about available properties, newsletters, and akin content, or initiate a query about a property available for purchase or rent via our website or other third-party websites featuring properties marketed by us, we may gather personal details from you. This could encompass your contact particulars and other personal information essential for incorporation within a sales contract. In the event of applying to lease a property under our management, we will gather details to evaluate your lease application. Prior to partaking in an open house viewing, you will be requested to provide your name, telephone number, and email address. It will also be necessary to establish your identity by presenting your valid driver's license or passport. Our team will record your personal information, including your name, telephone number, email address, as well as your driver's license/passport number. Electing not to provide your personal information may lead to denial of entry or permission to inspect a property.
Consumers Seeking Utility Connections – Proprietors, potential home buyers, and those applying for tenancy may opt for our complimentary utility connection service. By making such a choice, you are granting us permission to disclose your personal information to third-party service providers for the purpose of extending this service to you.
Clients of Financial Services – Should you make an application for a financial product or service, we may gather personal details pertaining to you. This information will be used for arranging or delivering credit, credit insurance, validating referrals provided by referral partners including real estate agents and other recommenders, and for direct marketing endeavors involving products and services provided by us or our affiliates.
Visitors to Our Website and Subscribers to Our Content – You have the option to furnish us with personal particulars to acquire information about the products or services available through our website, make purchases, submit inquiries regarding properties available for sale or lease, request a localized market report, seek a property appraisal, subscribe to newsletters, or partake in promotions, contests, or surveys organized by us. The personal data you provide might encompass details such as your name, age, gender, contact information, and your interests or inquiries related to products and services. Should you proceed to purchase or request products and services from us, we may also ask for your preferences regarding future marketing or promotional material.
In addition, we deploy tracking technologies, including cookies, on our website and social media platforms to recognize and record visits. You have the option to deactivate our tracking cookies through your web browser, but this could potentially impact your browsing experience on our website and social media platforms.
The extent of information you choose to furnish remains within your discretion. We collect data via our website to either fulfill your information requests, enhance the quality of our offerings, or aid you in determining which products and services align with your needs.
Furthermore, we may amass and store information concerning your interaction with our website, including:
- The domain name associated with your internet access
- Date and time of your website visit
- Internet address of the website from which you directly linked to our site
- Pages navigated during your website visit
- This information, by itself, does not pinpoint individuals and is employed to gauge website traffic and navigation patterns, ultimately assisting us in refining the user experience.
For the purpose of bolstering our quality and efficacy and delivering relevant information, we also gather data from content subscribers on our website and from visitors. Your feedback on various aspects of our website is invaluable, and we retain the feedback for administrative and improvement purposes. Any information you provide will not be publicized alongside your name without your explicit consent.
Competitions – When you participate in a competition organized by us and submit an entry, we may obtain personal details from you. This information is gathered to facilitate identification and notification of competition winners.
Social Media Engagement – Your interactions on our social media platforms, including but not limited to Facebook, Instagram, Twitter, Pinterest, Google+, YouTube, and LinkedIn, might yield personal information. If you opt to complete an online inquiry form by verifying your details through Facebook or LinkedIn, we will obtain your Facebook or LinkedIn username, email address, phone number, and home address (where such details are provided to Facebook or LinkedIn). Depending on your privacy settings, we may also gain access to your social media accounts through your likes or follows on our social media pages.
We will maintain custody of personal information we gather about you unless you specifically request for it to be de-identified.
Should you designate us to oversee or facilitate the sale of a property, your personal information will be employed exclusively for those purposes. Furthermore, this data will aid us in maintaining a connection with you both throughout and following the property transaction.
In the event that you express interest in a property available for lease or sale or partake in an open house viewing, we may retain and utilize your personal information for the following objectives:
- Ensuring your safety and that of property occupants, as well as the security of our personnel.
- Furnishing reports to the property vendor regarding the individuals who inspected the property.
- Disseminating additional property-related information to you, unless you indicate otherwise.
- In the occurrence of an accident or property damage, conveying pertinent information to relevant authorities, including but not confined to ambulance and hospital personnel, law enforcement, and insurers.
- In instances of suspected or committed crimes on the property, furnishing information to pertinent authorities, such as ambulance and hospital personnel, law enforcement, and insurers.
- Facilitating the promotion of our other properties available for lease or sale, along with our real estate financing and utility connection services. This encompasses offering you local area market reports, property assessments, and property management services.
- Compliance with Commonwealth and Victorian laws governing real estate sales, taxation, foreign investment, anti-money laundering, and counter-terrorism measures.
In the event of submitting a tenancy application, the provided information may be utilized to assess your application. Moreover, this information could be disclosed to the property owner for evaluation. Furthermore, should you opt for our free utility connection service, you authorize us to share your personal information with third-party service providers for the purpose of providing said service.
Personal information submitted during the application for a financial product or service might be revealed (for instance, by our mortgage brokers) to entities involved in providing, approving, or managing credit, including but not confined to banks, mortgage aggregators, and other financial institutions.
The personal information you provide when soliciting services or making inquiries through our website will be employed:
- For promoting and furnishing our products and services.
- To supply requested information, newsletters, or other communications.
- To allow your participation in promotions, contests, and surveys organized by us.
Information collected via tracking cookies on our website and social media channels may also be employed for gauging demographic and usage patterns. This data assists us in comprehending your preferences, needs, and interests, enabling a personalized engagement experience. Additionally, this information supports our online and social media marketing efforts for our products and services.
Personal information garnered from your involvement in competitions organized by us may be applied for notifying you about competition winners and future competitions. This data might also be utilized for promoting our other products and services.
Direct marketing or promotional undertakings might involve the use of your personal information. However, you will have the opportunity to decline further communications from us when initially contacted.
With the exception of the aforementioned objectives, your personal information will not be used without your prior consent. The sole exception to this is when disclosure becomes imperative to prevent harm to life or well-being, to investigate suspected unlawful activity, or when legal mandates such as warrants, subpoenas, or other legal processes necessitate such disclosure.
We diligently implement practical measures to safeguard all data we gather, aiming to mitigate potential risks such as loss, unauthorized access, destruction, misuse, alteration, or disclosure of information. As an illustration, your personal particulars will be upheld within a secure framework, accessible solely to authorized personnel. Nevertheless, it's essential to recognize that complete security cannot be guaranteed for data transmissions over the internet or information housed on servers accessible via the internet. These undertakings are executed at your discretion and come with inherent associated risks.
There are instances where information might be shared with third parties:
- In situations where certain functions or services are being outsourced, or where it's reasonably expected that we would share the information with a third party for specific purposes.
- When disclosure is essential to prevent harm to life or well-being, to probe suspected unlawful activities, or when mandated by law, such as responding to a warrant, subpoena, or other legal process.
Furthermore, your personal information could be divulged to recipients overseas if it's necessary for the provision of our services. This encompasses the utilization of third-party software systems and social media platforms, where the service providers may store data on servers located abroad. Additionally, your data may be shared with our administrative support team based in Cebu, Philippines. Whenever personal information is disclosed to overseas recipients, we will ensure that reasonable measures are taken to ascertain their adherence to the Australian Privacy Principles (APPs), except for APP 1.
Apart from the circumstances outlined above, we will not engage in selling, disclosing, or transferring your personal information to third parties unless it aligns with this privacy statement or has been granted through your prior consent.
At any point in time, you retain the right to seek access to the personal information we possess pertaining to you. To do so:
- For information you furnish through this website, you can make your request by sending an email to the contact address indicated on this website.
- Regarding information directly provided to an agent, you can directly reach out to the agent for assistance.
- Should you identify any inaccuracies, incompleteness, or outdated aspects in the information, kindly inform us, and we will promptly effect the necessary updates.
Please be advised that we bear no responsibility for the privacy practices or content of any external website linked to our platform. The onus lies on you to conduct a thorough exploration of the privacy policies governing those external sites.